Microsoft Teams: extracting most value for least effort

With the growing popularity of Microsoft Teams, this white paper explains how to make the most of its voice functionality.

Telehouse white paper: As the Big Data and Analytics Wave Breaks, the Problem is Staying Anchored

Presented as an eight-page white paper, this piece considered big data and analytics issues facing major companies and their colocation implications.

Foehn white paper: Gamification transforms agent effectiveness and boosts contact centre efficiency

Showing how FirstCare learned to use gamification and workforce engagement management, contact centre leaders everywhere can learn from this white paper.

Creative ITC white paper: Making AEC JVs Successful

Construction joint ventures can be risky undertakings. These pages show how VDI assures success.

Genesys white paper: Making data AI-ready

There are those who say AI is only good as the data that feeds it. In this white paper we reveal the truth behind that contention.

Genesys white paper: Rethink Queue-Based Routing in a Digital-First World

The customer experience can be largely queue-driven. In this white paper we bring best practice to life.